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It can be frustrating to have your document all ready to go but when you try to print you're not able to. In this article we'll walk you through a few steps you can try to get printing from Microsoft Office for Mac working again.

In this article I'm going to assume that you've already checked a few of the obvious things such as:

• Is the printer turned on?

• Is there paper, ink and/or toner in the printer?

• All cables to the printer and the computer are securely connected?

Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message.

This article is for troubleshooting when you can't get your document to print at all. If you have questions about how to print a document in Office for Mac or how to do special things like print on both sides of the page (duplex) see Print a document in Word for Mac.

Make sure you have all Apple software updates installed

The first thing to do in troubleshooting print issues is to make sure you have all of your Apple software updates installed. To do that: click the Apple button at the top left corner and choose Software Update. Walk through the Software Update wizard and have it download and install any updates that it finds.

Once the updates are complete, reboot your computer then try your print job again. If it still won't print your printer may be paused or another print job may be holding up the queue.

Make sure your printer isn't paused

1. Click the printer's icon in the Dock to open the printer's queue window .

2. If you see the Resume button in the toolbar that suggests that the printer is paused. Click the Resume button and see if printing proceeds.

If the printer isn't paused, but print jobs are stacking up anyhow, it's possible that another print job is holding up the queue because of an error with that job. To clear that job select it, then click the Delete Job button on the right .

Test printing in a new document

It's possible that the problem is in your document, so let's try printing from a different document to test that idea.

1. Create a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To do that click File > New

2. Type a few words of random text

3. Try to print the document

If it prints successfully that tells us that the problem is in your existing document. See Troubleshoot damaged documents in Word for Mac.

If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on the ribbon, and selecting a different font. Try printing again. If it prints successfully that tells us the problem is with the font you're using. The easiest solution is to use a different font for your text.

Try printing from another program

To test whether another program can communicate with the printer, and whether the printer driver is functioning, try to print from another program such as Notes. Start the Notes app on your Mac, open an existing note or create a new note with some sample text, then click File> Print and see if it will print.

If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.

If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration.

Delete the printer and reinstall it in OSX

To delete and add the printer, follow these steps:

1. Click the Apple logo in the upper-left of the screen

2. Click System Preferences

3. Click Printers & Scanners

4. Select the printer that you want to remove

5. Click Delete (-)

6. To add a new printer and test it, Click Add (+)

7. In the Connection Method list, click the connection method that your printer uses

8. In the Printer list, click the printer that you want to add, and then click Add

Go back to your Microsoft Office application and try printing to the printer you just re-added. If it still won't print, it may be that you need to replace your print driver files.

Remove and reinstall your print driver files

Deleting and reinstalling your printer resets that printer's settings but may not always replace the print driver files. Follow these steps to replace those:

1. Click the Apple logo in the upper-left of the screen

2. Choose System Preferences

3. Choose Printers & Scanners

4. Control+Click anywhere in the device list. Choose Reset printing system from the shortcut menu.

5. In Finder choose Go > Go to Folder and go to the /Library/Printers/ folder.

6. In the Printers folder that appears click Edit > Select All then choose File > New folder with Selection to create a new folder containing those drivers. The folder will be named 'New Folder With Items' by default, which is fine for our purposes. When we're done you can delete that folder to save space.

7. Repeat the process you did for deleting and reinstalling the printer. This time your system will download and install new printer drivers too.

Go back to Office and test your printing again. If it still doesn't work your printer preference files might be causing the problem.

Replace the printer preference files

Corrupted printer preference files may cause printing issues. To replace the printer preference files, follow these steps:

Microsoft Office 365 Won't Install

1. On the desktop, click File, click New Folder, type Print Prefs, and then press RETURN on your keyboard

2. On the Go menu, click Home

3. Open Library

   Note: The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu

4. Click Preferences

5. Hold down the Apple or Command key, and then click each com.apple.print.*.plist file. For example, hold down the Apple key, click com.apple.print.PrintCenter.plist, and then click com.apple.print.PrintingPrefs.plist. In this example, the com.apple.print.PrintCenter.plist and com.apple.print.PrintingPrefs.plist files should be highlighted

6. Drag the files that you highlighted in step 5 to the Print Prefs folder that you created in step 1.

7. Restart your Mac

Try printing again from Microsoft Office for Mac.

See also

Summary

When you try to open a Word document on Mac document, Word stops opening. If you are faced with this issue and are willing to solve it, then follow the 3 solutions. If you have data loss problem after fixing the Word not opening issue, EaseUS Data Recovery Wizard for Mac can do you a favor.

On this page, we have collected three practical solutions that can help fix the 'Word Not Opening' error on Mac. And if you mistakenly removed a Word file on Mac, let reliable Mac file recovery software as recommended here for help. Check out how to fix the not opening Word file to accessible again:

Application Won't Open On Mac

'Word 2016 on my Mac won't open. It flashes immediately by double-clicking and then closes unexpectedly. I didn't do anything or any change. How to fix it if Microsoft Word won't open at all?'

In addition to this situation, most users are also faced with these errors:

• The application Microsoft Word quit unexpectedly
• Microsoft Word cannot be opened because of a problem. Check with the developer to make sure Microsoft Word works with this version of Mac OS X

As Microsoft Word is widely used among people, owning some basic Word troubleshooting is recognized as an essential skill. Today you're going to learn three tricks in solving Word not opening on Mac. The given workarounds are applicable to all Word editions such as 2003, 2007, 2010, 2013 2016.

1. Run Repair Disk Permissions

Step 1: On the 'Go' menu, click 'Utilities'. Start the Disk Utility program.

Step 2: Choose the primary hard disk drive for your computer. Then, click the 'First Aid' tab.

Step 3: Click 'Run' to repair the disk volume errors and permissions. When it finishes, click 'Done'.

2. Remove Word Preferences

Step 1: Open 'Library'. Usually, click 'GO' > 'Go to the folder', then type ~/Library

Step 2: Locate a file named as 'Preferences'.

Step 3: Find a file named as com.microsoft.Word.plist. Move the file to the desktop.

Start Word, and check whether the problem still occurs.

If the problem still occurs, exit Microsoft Word, and then restore the 'com.microsoft.word.prefs.plist' file to its original location. Then, go to Step 4.

If the problem seems to be resolved, you can move the file to the trash.

Note: If you do not locate the file, the program is using the default preferences.

Step 4: Exit all Microsoft Office for Mac programs. Then, Click the Word icon. On the left, click 'Preferences'.

Step 5: Click 'File Locations'.

Step 6: Select 'User templates'.

Step 7: Locate the file that is named Normal, and move the file to the desktop.

You can also find the file named as Normal through this way: 'Library' > 'Application Support' > 'Microsoft' > 'Office' > 'User Templates' > 'Normal'

Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the 'Normal' file to the trash.

3. Try to Open and Repair Word

Step 1: Start Word. On the File menu, click 'Open'.

Step 2: In the Open dialog box, select the file that you want to open. Click the down arrow on the Open button, click 'Open' > 'Repair'.

Recover Deleted and Missing Word on Mac

Do not worry if the 'Word not opening' issue causes data loss disaster, you can recover unsaved Word document on Mac from its Temporary folder and AutoRecovery save. While for a deleted Word document on Mac, the easiest way of recovery is using a third-party Mac data recovery software.

EaseUS Data Recovery Wizard for Mac also recovers Word document that is missing, deleted or lost due to formatting, virus infection and other misoperation, and the best part of using the software to recover Word is being able to preview the file entirety.

Step 1. Select the location where your important Word documents were lost and click Scan button.

Step 2. EaseUS Data Recovery Wizard for Mac will start immediately a quick scan as well as a deep scan on your selected disk volume. Meanwhile, the scanning results will be presented in the left pane.

Step 3. By Path and Type, you can quickly filter the Word files you've lost earlier. Select the target files and click Recover Now button to get them back at once.