Mar 13, 2012  Unflip mouse buttons in Microsoft RDC client I used to have an older version of the Microsoft RDC client with the mouse buttons reversed because I am left-handed. I flipped the left and right mouse buttons of the mouse in preferences, which made the right button behave as primary mouse button also in remote sessions.

Your device isn't recognized by your Mac

Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

Follow these steps if your mouse or keyboard sometimes stops responding temporarily.

Click or press a key

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.

Check for signal interference

• Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
• Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
• Avoid putting metal objects between your wireless device and your Mac.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.

Your mouse or trackpad doesn't track as expected

Mac Microsoft Remote Desktop 12

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if the tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu > System Preferences, then select Language & Region.
2. Click the Keyboard Preferences button.
3. Click on the Input Sources tab.
4. Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
5. Select the checkbox next to Show Input menu in menu bar.
6. Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
7. Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:

• In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
• In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.

If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.

We regularly update the Remote Desktop client for macOS, adding new features and fixing issues. Here's where you'll find the latest updates.

If you encounter any issues, you can always contact us by navigating to Help > Report an Issue.

Updates for version 10.3.7

Date published: 1/6/20

In our final update of the year, we finetuned some code and fixed the following behaviors:

• Copying things from the remote session to a network share or USB drive no longer creates empty files.
• Specifying an empty password in a user account no longer causes a double certificate prompt.

Updates for version 10.3.6

Date published: 1/6/20

In this release, we addressed an issue that created zero-length files whenever you copied a folder from the remote session to the local machine using file copy and paste.

Updates for version 10.3.5

Date published: 1/6/20

We made this update with the help of everyone who reported issues. In this version, we've made the following changes:

• Redirected folders can now be marked as read-only to prevent their contents from being changed in the remote session.
• We addressed a 0x607 error that appeared when connecting using RPC over HTTPS RD Gateway scenarios.
• Fixed cases where users were double-prompted for credentials.
• Fixed cases where users received the certificate warning prompt twice.
• Added heuristics to improve trackpad-based scrolling.
• The client no longer shows the 'Saved Desktops' group if there are no user-created groups.
• Updated UI for the tiles in PC view.
• Fixes to address crashes sent to us via application telemetry.

Note

In this release, we now accept feedback for the Mac client only through UserVoice.

Updates for version 10.3.4

Date published: 11/18/19

We've been hard at work listening to your feedback and have put together a collection of bug fixes and feature updates.

• When connecting via an RD Gateway with multifactor authentication, the gateway connection will be held open to avoid multiple MFA prompts.
• All the client UI is now fully keyboard-accessible with Voiceover support.
• Files copied to the clipboard in the remote session are now only transferred when pasting to the local computer.
• URLs copied to the clipboard in the remote session now paste correctly to the local computer.
• Scale factor remoting to support Retina displays is now available for multimonitor scenarios.
• Addressed a compatibility issue with FreeRDP-based RD servers that was causing connectivity issues in redirection scenarios.
• Addressed smart card redirection compatibility with future releases of Windows 10.
• Addressed an issue specific to macOS 10.15 where the incorrect available space was reported for redirected folders.
• Published PC connections are represented with a new icon in the Workspaces tab.
• 'Feeds' are now called 'Workspaces,' and 'Desktops' are now called 'PCs.'
• Fixed inconsistencies and bugs in user account handling in the preferences UI.
• Lots of bug fixes to make things run smoother and more reliably.

Updates for version 10.3.3

Date published: 11/18/19

We've put together a feature update and fixed bugs for the 10.3.3 release.

First, we've added user defaults to disable smart card, clipboard, microphone, camera, and folder redirection:

• ClientSettings.DisableSmartcardRedirection
• ClientSettings.DisableClipboardRedirection
• ClientSettings.DisableMicrophoneRedirection
• ClientSettings.DisableCameraRedirection
• ClientSettings.DisableFolderRedirection

Next, the bug fixes:

• Resolved an issue that was causing programmatic session window resizes to not be detected.
• Fixed an issue where the session window contents appeared small when connecting in windowed mode (with dynamic display enabled).
• Addressed initial flicker that occurred when connecting to a session in windowed mode with dynamic display enabled.
• Fixed graphics mispaints that occurred when connected to Windows 7 after toggling fit-to-window with dynamic display enabled.
• Fixed a bug that caused an incorrect device name to be sent to the remote session (breaking licensing in some third-party apps).
• Resolved an issue where remote app windows would occupy an entire monitor when maximized.
• Addressed an issue where the access permissions UI appeared underneath local windows.
• Cleaned up some shutdown code to ensure the client closes more reliably.

Updates for version 10.3.2

Date published: 11/18/19

In this release, we fixed a bug that made the display low resolution while connecting to a session

Updates for version 10.3.1

Date published: 11/18/19

We've put together some fixes to address regressions that managed to sneak into the 10.3.0 release.

• Addressed connectivity issues with RD Gateway servers that were using 4096-bit asymmetric keys.
• Fixed a bug that caused the client to randomly stop responding when downloading feed resources.
• Fixed a bug that caused the client to crash while opening.
• Fixed a bug that caused the client to crash while importing connections from Remote Desktop, version 8.

Updates for version 10.3.0

Date published: 8/27/19

It's been a few weeks since we last updated, but we've been hard at work during that time. Version 10.3.0 brings some new features and lots of under-the-hood fixes.

• Camera redirection is now possible when connecting to Windows 10 1809, Windows Server 2019 and later.
• On Mojave and Catalina we've added a new dialog that requests your permission to use the microphone and camera for device redirection.
• The feed subscription flow has been rewritten to be simpler and faster.
• Clipboard redirection now includes the Rich Text Format (RTF).
• When entering your password you have the option to reveal it with a 'Show password' checkbox.
• Addressed scenarios where the session window was jumping between monitors.
• The Connection Center displays high resolution remote app icons (when available).
• Cmd+A maps to Ctrl+A when Mac clipboard shortcuts are being used.
• Cmd+R now refreshes all of your subscribed feeds.
• Added new secondary click options to expand or collapse all groups or feeds in the Connection Center.
• Added a new secondary click option to change the icon size in the Feeds tab of the Connection Center.
• A new, simplified, and clean app icon.

Updates for version 10.2.13

Date published: 5/8/2019

• Fixed a hang that occurred when connecting via an RD Gateway.
• Added a privacy notice to the 'Add Feed' dialog.

Updates for version 10.2.12

Date published: 4/16/2019

• Resolved random disconnects (with error code 0x904) that took place when connecting via an RD Gateway.
• Fixed a bug that caused the resolutions list in application preferences to be empty after installation.
• Fixed a bug that caused the client to crash if certain resolutions were added to the resolutions list.
• Addressed an ADAL authentication prompt loop when connecting to Windows Virtual Desktop deployments.

Updates for version 10.2.10

Date published: 3/30/2019

• In this release we addressed instability caused by the recent macOS 10.14.4 update. We also fixed mispaints that appeared when decoding AVC codec data encoded by a server using NVIDIA hardware.

Updates for version 10.2.9

Date published: 3/6/2019

• In this release we fixed an RD gateway connectivity issue that can occur when server redirection takes place.
• We also addressed an RD gateway regression caused by the 10.2.8 update.

Updates for version 10.2.8

Date published: 3/1/2019

• Resolved connectivity issues that surfaced when using an RD Gateway.
• Fixed incorrect certificate warnings that were displayed when connecting.
• Addressed some cases where the menu bar and dock would needlessly hide when launching remote apps.
• Reworked the clipboard redirection code to address crashes and hangs that have been plaguing some users.
• Fixed a bug that caused the Connection Center to needlessly scroll when launching a connection.

Updates for version 10.2.7

Date published: 2/6/2019

• In this release we addressed graphics mispaints (caused by a server encoding bug) that appeared when using AVC444 mode.

Updates for version 10.2.6

Date published: 1/28/2019

• Added support for the AVC (420 and 444) codec, available when connecting to current versions of Windows 10.
• In Fit to Window mode, a window refresh now occurs immediately after a resize to ensure that content is rendered at the correct interpolation level.
• Fixed a layout bug that caused feed headers to overlap for some users.
• Cleaned up the Application Preferences UI.
• Polished the Add/Edit Desktop UI.
• Made lots of fit and finish adjustments to the Connection Center tile and list views for desktops and feeds.

Note

There is a bug in macOS 10.14.0 and 10.14.1 that can cause the '.com.microsoft.rdc.application-data_SUPPORT/_EXTERNAL_DATA' folder (nested deep inside the ~/Library folder) to consume a large amount of disk space. To resolve this issue, delete the folder content and upgrade to macOS 10.14.2. Note that a side-effect of deleting the folder contents is that snapshot images assigned to bookmarks will be deleted. These images will be regenerated when reconnecting to the remote PC.

Updates for version 10.2.4

Date published: 12/18/2018

• Added dark mode support for macOS Mojave 10.14.
• An option to import from Microsoft Remote Desktop 8 now appears in the Connection Center if it is empty.
• Addressed folder redirection compatibility with some third-party enterprise applications.
• Resolved issues where users were getting a 0x30000069 Remote Desktop Gateway error due to security protocol fallback issues.
• Fixed progressive rendering issues some users were experiencing with fit to window mode.
• Fixed a bug that prevented file copy and paste from copying the latest version of a file.
• Improved mouse-based scrolling for small scroll deltas.

Updates for version 10.2.3

Date published: 11/06/2018

• Added support for the 'remoteapplicationcmdline' RDP file setting for remote app scenarios.
• The title of the session window now includes the name of the RDP file (and server name) when launched from an RDP file.
• Fixed reported RD gateway performance issues.
• Fixed reported RD gateway crashes.
• Fixed issues where the connection would hang when connecting through an RD gateway.
• Better handling of full-screen remote apps by intelligently hiding the menu bar and dock.
• Fixed scenarios where remote apps remained hidden after being launched.
• Addressed slow rendering updates when using 'Fit to Window' with hardware acceleration disabled.
• Handled database creation errors caused by incorrect permissions when the client starts up.
• Fixed an issue where the client was consistently crashing at launch and not starting for some users.
• Fixed a scenario where connections were incorrectly imported as full-screen from Remote Desktop 8.

Updates for version 10.2.2

Date published: 10/09/2018

• A brand new Connection Center that supports drag and drop, manual arrangement of desktops, resizable columns in list view mode, column-based sorting, and simpler group management.
• The Connection Center now remembers the last active pivot (Desktops or Feeds) when closing the app.
• The credential prompting UI and flows have been overhauled.
• RD Gateway feedback is now part of the connecting status UI.
• Settings import from the version 8 client has been improved.
• RDP files pointing to RemoteApp endpoints can now be imported into the Connection Center.
• Retina display optimizations for single monitor Remote Desktop scenarios.
• Support for specifying the graphics interpolation level (which affects blurriness) when not using Retina optimizations.
• 256-color support to enable connectivity to Windows 2000.
• Fixed clipping of the right and bottom edges of the screen when connecting to Windows 7, Windows Server 2008 R2 and earlier.
• Copying a local file into Outlook (running in a remote session) now adds the file as an attachment.
• Fixed an issue that was slowing down pasteboard-based file transfers if the files originated from a network share.
• Addressed a bug that was causing to Excel (running in a remote session) to hang when saving to a file on a redirected folder.
• Fixed an issue that was causing no free space to be reported for redirected folders.
• Fixed a bug that caused thumbnails to consume too much disk storage on macOS 10.14.
• Added support for enforcing RD Gateway device redirection policies.
• Fixed an issue that prevented session windows from closing when disconnecting from a connection using RD Gateway.
• If Network Level Authentication (NLA) is not enforced by the server, you will now be routed to the login screen if your password has expired.
• Fixed performance issues that surfaced when lots of data was being transferred over the network.
• Smart card redirection fixes.
• Support for all possible values of the 'EnableCredSspSupport' and 'Authentication Level' RDP file settings if the ClientSettings.EnforceCredSSPSupport user default key (in the com.microsoft.rdc.macos domain) is set to 0.
• Support for the 'Prompt for Credentials on Client' RDP file setting when NLA is not negotiated.
• Support for smart card-based login via smart card redirection at the Winlogon prompt when NLA is not negotiated.
• Fixed an issue that prevented downloading feed resources that have spaces in the URL.

Updates for version 10.2.1

Date published: 08/06/2018

• Enabled connectivity to Azure Active Directory (AAD) joined PCs. To connect to an AAD joined PC, your username must be in one of the following formats: 'AzureADuser' or 'AzureADuser@domain'.
• Addressed some bugs affecting the usage of smart cards in a remote session.

Updates for version 10.2.0

Date published: 07/24/2018

• Incorporated updates for GDPR compliance.
• MicrosoftAccountusername@domain is now accepted as a valid username.
• Clipboard sharing has been rewritten to be faster and support more formats.
• Copy and pasting text, images or files between sessions now bypasses the local machine's clipboard.
• You can now connect via an RD Gateway server with an untrusted certificate (if you accept the warning prompts).
• Metal hardware acceleration is now used (where supported) to speed up rendering and optimize battery usage.
• When using Metal hardware acceleration we try to work some magic to make the session graphics appear sharper.
• Got rid of some instances where windows would hang around after being closed.
• Fixed bugs that were preventing the launch of RemoteApp programs in some scenarios.
• Fixed an RD Gateway channel synchronization error that was resulting in 0x204 errors.
• The mouse cursor shape now updates correctly when moving out of a session or RemoteApp window.
• Fixed a folder redirection bug that was causing data loss when copy and pasting folders.
• Fixed a folder redirection issue that caused incorrect reporting of folder sizes.
• Fixed a regression that was preventing logging into an AAD-joined machine using a local account.
• Fixed bugs that were causing the session window contents to be clipped.
• Added support for RD endpoint certificates that contain elliptic-curve asymmetric keys.
• Fixed a bug that was preventing the download of managed resources in some scenarios.
• Addressed a clipping issue with the pinned connection center.
• Fixed the checkboxes in the Display tab of the Add a Desktop window to work better together.
• Aspect ratio locking is now disabled when dynamic display change is in effect.
• Addressed compatibility issues with F5 infrastructure.
• Updated handling of blank passwords to ensure the correct messages are shown at connect-time.
• Fixed mouse scrolling compatibility issues with MapInfra Pro.
• Fixed some alignment issues in the Connection Center when running on Mojave.

Updates for version 10.1.8

Date published: 05/04/2018

• Added support for changing the remote resolution by resizing the session window!
• Fixed scenarios where remote resource feed download would take an excessively long time.
• Resolved the 0x207 error that could occur when connecting to servers not patched with the CredSSP encryption oracle remediation update (CVE-2018-0886).

Updates for version 10.1.7

Date published: 04/05/2018

Microsoft Remote Desktop Mac Magic Mouse Windows 10

• Made security fixes to incorporate CredSSP encryption oracle remediation updates as described in CVE-2018-0886.
• Improved RemoteApp icon and mouse cursor rendering to address reported mispaints.
• Addressed issues where RemoteApp windows appeared behind the Connection Center.
• Fixed a problem that occurred when you edit local resources after importing from Remote Desktop 8.
• You can now start a connection by pressing ENTER on a desktop tile.
• When you're in full screen view, CMD+M now correctly maps to WIN+M.
• The Connection Center, Preferences, and About windows now respond to CMD+M.
• You can now start discovering feeds by pressing ENTER on the Adding Remote Resources page.
• Fixed an issue where a new remote resources feed showed up empty in the Connection Center until after you refreshed.

Teamviewer

Updates for version 10.1.6

Date published: 03/26/2018

Microsoft Remote Desktop Mac Os

• Fixed an issue where RemoteApp windows would reorder themselves.
• Resolved a bug that caused some RemoteApp windows to get stuck behind their parent window.
• Addressed a mouse pointer offset issue that affected some RemoteApp programs.
• Fixed an issue where starting a new connection gave focus to an existing session, instead of opening a new session window.
• We fixed an error with an error message - you'll see the correct message now if we can't find your gateway.
• The Quit shortcut (⌘ + Q) is now consistently shown in the UI.
• Improved the image quality when stretching in 'fit to window' mode.
• Fixed a regression that caused multiple instances of the home folder to show up in the remote session.
• Updated the default icon for desktop tiles.